Refund policy

Return of Jewellery

I obviously want you to be happy with your jewellery purchases! I take every possible care to ensure that your jewellery arrives safely, but if there has been damage caused in transit please contact me within 14 calendar days of receiving your order. All original packaging must be kept.

If you do not instantly fall in love with your jewellery then again please contact me within 14 calendar days to organise its return and a refund or replacement, or use the ‘Return Requests’ option on your account page and complete the form found there. Please do note the following as per the latest UK Distance Selling Regulations:

* Goods must be returned within 14 calendar days of cancellation.
* Refunds will be processed within 14 calendar days of the return of the goods and payments made using the same method as you used to pay for your order.
* Return postage costs can only be refunded if the item was faulty or the incorrect item was sent.
* Please remember to get proof of posting and please note that jewellery is only insured in transit when posted using Royal Mail’s Special Delivery service. Any other method is at your own risk.
* You are liable for any diminished value of the jewellery resulting from handling in any other way than what is necessary to establish its nature, characteristics and functioning while you are responsible for it. This includes when the jewellery is in transit back to me.
* I regret that I cannot offer refunds on earrings for health and safety reasons.
* Bespoke items (i.e. those made to a requested size not generally listed on the website, with personalisation, with requested stones or made on commission) may not be eligible for refund or exchange.

Gift Certificates

No refunds can be given for gift certificates but change can be given in the form of another gift certificate.

Workshop/Private Tuition cancellations

Cancellations of workshop places and private tuition bookings within four weeks of the event will forfeit the workshop fee/private tuition deposit unless you or I are able to find someone to take your place. Please let me know as soon as possible if you are unable to attend.