All Joanne Tinley Jewellery items that are held in stock ready for dispatch are sent out within three working days, usually within 24 hours. Made-to-order items may take longer than this, especially those that require hallmarking, but they will all be dispatched as soon as possible. Please see "made-to-order items" for more details.
You will be emailed an estimated dispatched date shortly after placing your order, and I will always keep you informed of the progress of your order. Please do contact me if you wish more information on current dispatch times or if you need something urgently - I will always do my best to ensure that you get that last-minute present on time!
Each piece of Joanne Tinley Jewellery is beautifully presented in chocolate brown gift box or organza bag tied with a matching ribbon. Gift messages can be handwritten on a gift tag and items sent to the gift recipients address at your request.
All UK orders of £70 and above are sent by Royal Mail Special Delivery as standard.This service guarantees delivery by 1pm the day after dispatch and requires a signature on delivery. International orders of this value are sent using recorded airmail, which again requires a signature on delivery.
UK orders below £70 are sent by Royal Mail 1st class Signed For, which again requires a signature on delivery, and international orders of this value are sent by the equivalent international method.
Non-EU parcels require a customs form to be attached. Any customs fees incurred are the customer's responsibilty.
I obviously want you to be happy with your jewellery purchases! I take every possible care to ensure that your jewellery arrives safely, but if there has been damage caused in transit please contact me within 14 calendar days of receiving your order. If you do not instantly fall in love with your jewellery then again please contact me within 14 calendar days to organise its return and a refund or replacement, or use the ‘Return Requests’ option on your account page and complete the form found there. Please do note the following as per the latest UK Distance Selling Regulations:
Tutorials and ebooks are not eligible for refund once downloaded has started.