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Made-to-order items

Unless otherwise stated in the product descriptions, Joanne Tinley Jewellery orders are sent out within 3 working days, usually within 24 hours.

Made-to-order items may take longer than this as I make them to your requirements when you order. Items that do not require hallmarking are dispatched within 5-7 working days unless I have added extra information about delivery times on the front page of the website, for example near Christmas.

Made-to-order items that do require hallmaking take longer to dispatch due to the time required to send the jewellery up to Goldsmiths' Hall in London for the hallmarking process. Times for each design are listed in the product descriptions,  and I always do my best to send them out as quickly as possible.

I will always keep you informed of the progress of your order. Please do contact me if you wish more information on current dispatch times or if you need something urgently - I will always do my very best to ensure that you get that last minute present on time!

Remember that all items can be sent to a different recipient's address, complete with gift wrapping and a personal message if requested at checkout.

More information on the hallmarkign process can be seen here.



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